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Privacy Policy

Your information, handled with care

This policy explains what we collect, why we collect it, and the control you have over your information — written to be read, not skimmed past.

Plain-language summary. We collect only what we need, use it to provide care and run the practice, share it solely where it helps your care, and never sell it. You can unsubscribe from our newsletter at any time.

Pulse Core Health respects your privacy. This policy explains what information we collect through our website and clinics, why we collect it, how we protect it and the choices you have. It applies to pulsecorehealth.com and to the care and administrative services we provide.

Information we collect

We collect information that helps us provide care and run the practice responsibly. That includes:

  • Details you give us directly — your name, contact details, appointment preferences and the content of messages you send through this website, by email or by phone.
  • Clinical information you choose to share — symptoms, history, medication lists and goals discussed with our clinicians, recorded in your care record.
  • Insurance and billing information — the plan details needed to verify coverage, process claims and answer billing questions.
  • Website information — basic technical details such as your browser type and the pages you visit, used to keep the site working and to understand what content is useful.
Please note: email and website forms are convenient but not ideal for detailed clinical questions. For anything sensitive, call the clinic so we can handle it in a more secure setting.

How we use your information

Your information is used to deliver care and to keep the practice running. In practice that means:

  • Booking, confirming and reminding you about appointments.
  • Assessing your health, planning treatment and sharing notes between the clinics involved in your care.
  • Verifying insurance benefits, preparing claims and supporting billing questions.
  • Answering your questions, including requests you send through this website.
  • Sending newsletters, appointment information or service updates where you have asked for them.
  • Meeting our legal, regulatory and record-keeping obligations.

We do not sell personal or health information. We do not use your clinical details for advertising.

When we share information

We share information only where it is necessary and appropriate:

  • Within our practice — between clinicians and teams involved in your care, so you never have to repeat your story.
  • With specialists and laboratories — when a referral, test or second opinion is part of your plan, and normally with your knowledge.
  • With your insurance plan — as required to verify benefits and process claims.
  • With service providers — trusted partners who host our website, send email or support our scheduling, bound to handle data only on our instructions.
  • Where the law requires it — for example in response to a valid legal request or to protect someone from serious harm.

Cookies and website analytics

This website uses a small number of cookies and similar technologies to keep the site functioning, remember preferences, measure which pages are visited most and improve what we publish. You can control or clear cookies through your browser settings; parts of the site may work differently if you turn them off.

Our newsletter links may include simple tracking so we can tell how many readers opened an email. You can opt out at any time using the unsubscribe link in every message.

How long we keep information

Clinical and billing records are kept for the period required by applicable healthcare and tax rules, and then securely destroyed. Website enquiries are kept only as long as they are needed to help you and to maintain an accurate record of our communications. Newsletter records are kept until you unsubscribe or ask us to remove them.

Your choices and rights

Depending on where you live, you may have rights to access a copy of your information, ask us to correct it, request deletion in certain circumstances, object to particular uses, request a portable copy, or withdraw consent you previously gave. You can also ask us to stop sending marketing emails at any time.

To make a request, contact us using the details at the end of this policy. You may use our unsubscribe page to leave the newsletter immediately, and our contact page for anything else.

Children's privacy

This website is intended for adults and for parents or guardians acting on behalf of a child. We do not knowingly collect information from children through this website. Where a child receives care, we handle their information as required by healthcare privacy rules and with the involvement of a parent or guardian.

How we protect information

We use administrative, technical and physical safeguards to protect your information — including access controls, staff training and secure handling of records. No method of transmission or storage is completely secure, so please avoid sending highly sensitive details through unencrypted email or web forms.

Changes to this policy

We review this policy regularly and may update it as our services, technology or legal obligations change. The version published on this page is always the current one. Where a change is significant, we will make that clear on the website.

Contact us about privacy

Questions, concerns or requests about privacy can be sent to our team using the details below. Please tell us what the request relates to and how we can reach you.

On this page

Information we collectHow we use your informationWhen we share informationCookies and website analyticsHow long we keep informationYour choices and rightsChildren's privacyHow we protect informationChanges to this policyContact us about privacy

Need help with this?

Our team is happy to explain anything on this page in plain language.

Contact the clinic +1 727-822-4801